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National Amtelco Equipment Owners

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Here you can find out about upcoming events and view photo galleries of past events. Some events may allow for online registration and the ticket purchase. Click the event name to view more details.

View our Event Registration Policy and Terms here (PDF)


Upcoming events

    • 10/20/2026
    • 9:00 AM
    • 10/22/2026
    • 3:00 PM
    • Online
    Register


    HUG Virtual Training Series

    October 20-22nd, 2026 9AM Central to 3PM central each day 

    Register HERE!

    Are you looking to enhance your hospital's efficiency, streamline operations, and optimize patient care?

    Join us for a three-day virtual training course designed to help medical professionals and managers enhance their programming skills to improve and streamline operations within your organization. This course will guide you through practical steps to optimize your workflows. Whether you're new to these tools or looking to expand your knowledge, this training will provide exceptional professional growth and be a valuable resource to your organization.

    SPEAKER - Marie McGuire

    AnswerTel of Athens Inc. 

    Marie McGuire has been a dedicated member of AnswerTel for 39 years and has worked extensively with Amtelco products since 2005. She has been an active contributor to the Professional Development Committee (PDC) for many years and served two terms on the NAEO Board of Directors. During her tenure, Marie played a key role on the Conference Committee, serving as both Co-Chair and Chair over several years. Her passion for education is reflected in her contributions to the PDC, Learning Management System (LMS) content and her presentations during the Summer Series Workshops.
    Cost

    HUG Member: Included in membership
    NAEO Members (Non-HUG): $849
    Non-Member: $999

    Policies

    All HUG Training Series registrations are nonrefundable.

    • 10/31/2026
    • 12/15/2026
    • 11:59 PM
    Registration is closed

    William & Eleanor Curtin Scholarship Fund

    The Curtin Scholarship is a nonprofit educational scholarship sponsored by the National Amtelco Equipment Owners (NAEO). The fund recognizes the immense contributions the Curtins have made to the messaging industry, and their lifelong mission to educate and inspire their valued customers. Mr. and Mrs. Curtin, the founders of Amtelco, consistently provided the products, the vision, and the techniques to greatly advance our industry.

    As entrepreneurs, they were present at the beginning of the Telecommunications revolution, arguably one of the most significant events of the second half of the 20th Century. NAEO offers this scholarship to individuals who demonstrate similar entrepreneurial traits. The applicant should be a motivated, curious individual who has chosen Telecommunications as a career.

    The recipient will receive:

    • A $500.00 cash award to be used to attend a conference or educational course or for the development of an innovative approach to call center management in his or her office. (Examples: Call Center Seminar, College Management Course or software purchase to develop a quality assurance program).

    In exchange the recipient will:

    • Write an article for Newslinks within a year of the receipt of the award detailing his or her experience and discoveries
    • Winners are also encouraged to share their results with the NAEO membership through webinars, the NAEO website and participation in the annual conference
    • Join and be an active member of an NAEO committee

    Criteria:

    • Applicant is an owner of or has been employed by a NAEO Member Company and in a senior management or higher level employment position.
    • Applicant desires to educate him/herself by taking a class or attending a seminar or workshop which will serve to enhance their skills in the call center.
    • Applicant agrees to share knowledge gained with others in the call center upon their return.
    • Applicant understands the funds are to be used for the cost to attend, including tuition/ registration fees, books and reasonable travel expenses if any.
      (Should you have any questions regarding this criterion please contact the NAEO Executive Director)
    • Applicant will be encouraged to write up a synopsis of their experience in order to allow the Newslinks editor to craft an article about their experience.
    • 10/31/2026
    • 12/15/2026
    • 11:59 PM
    Registration is closed

    Christina Collins Educational Scholarship Fund

    The Christina Collins Educational Scholarship Fund was established in loving memory of Christina Collins by the Board of Directors of the National Amtelco Equipment Owners. Christina owned and operated a telemessaging bureau prior to joining Amtelco as a TAS consultant. She assisted several EVE owners with the schematics and design of their offices. Her commitment to this industry was demonstrated by freely sharing her expertise. Christina was a highly respected individual with great integrity and a strong sense of loyalty to the NAEO membership. As she was also a great advocate of education, the NAEO Board has established this annual scholarship award in her honor.

    The scholarship will be bestowed on a worthy employee from a NAEO member’s office for the sole purpose of attending the annual NAEO conference or any other seminar or training sponsored by NAEO (registration fee, up to three nights lodging and up to $20 per diem for meals) within 18 months from the date awarded.

    This scholarship is available to all, regardless of financial need.

    In addition to filling out the application below, you must have your employer fill out the appropriate fields on the following form and fax it to 800-809-6374. Without this additional form submission, your application will be disqualified.

    • 10/31/2026
    • 12/15/2026
    • 11:59 PM
    Registration is closed

    Michael Goumas Scholarship Fund

    The Michael Goumas Scholarship represents the spirit of creativity, continual learning and sharing.

    Michael was never satisfied with his knowledge of Intelligent Series, he continuously explored its features and pushed actively for improvements. Most importantly he was always expanding the envelope of what it could do, what problems it could solve and how it could benefit others. The ideal recipient of this scholarship is passionate about expanding and sharing their system knowledge. They have a problem solver's mindset and care deeply about making things that help deliver amazing customer service.

    This scholarship will grant the recipient paid registration at the NAEO Summer Series Workshop — airfare (max $500) and hotel will also be covered (courtesy of AnswerFirst) if it is hosted in-person.

    • 11/04/2026
    • 1:00 PM
    • Online

    Click Here to REGISTER NOW!

    Host: Krysta Rondini (Accurate Answer)
    Presenter : Kindra Fox (Direct Line Answers) 

    Great leadership isn't just about what you know. It's about what you do with what you've learned.
    We've explored the ideas, challenged our thinking, and discovered new ways to lead. Now it's time to bring it all together!

    Join us for the final session of The Leadership Lab, where we'll reflect on our leadership journey and explore how to turn valuable insights into meaningful, everyday actions.

    What can you expect?

    • Reflect on Your Growth: Recognize how your leadership mindset and approach have evolved.
    • Turn Insights into Action: Explore practical ways to apply leadership lessons in everyday situations.
    • Lead with Intention: Discover how small, consistent leadership habits can make a lasting impact.
    • Keep the Momentum Going: Identify ways to continue growing long after the webinar series ends.

    Your leadership journey doesn't end here. This is where everything you've learned begins to make a difference

    Join us on Wednesday  November 4th, 2026

    1:00pm EST - 2:00pm EST

    We look forward to having you attend the event!

    Click Here to REGISTER NOW!
    • 11/13/2026
    • 12:00 PM
    • online

    Shape the Future with the Innovation Machine!
    Click Here to REGISTER NOW!

    Join the FDC and Amtelco for an interactive deep dive into last month’s Innovation Machine submissions—now up for your vote! Discover the creative ideas your peers have proposed to streamline workflows, cut costs, and boost efficiency across teams. We’ll unpack each concept, explore real-world applications, and spark a lively discussion on how these innovations could transform your day-to-day operations.

    Walk away empowered to cast informed votes that help steer the next wave of development at Amtelco!

    JOIN us on:

    Friday November 13th
    12:00 PM – 1:00 PM CT

    We look forward to having you attend the event!

    Click Here to REGISTER NOW!
    • 03/14/2027
    • 03/17/2027
    • Hyatt Regency San Francisco Downtown Soma
    Register


    Cancellation Policy

    All Sponsor/Exhibitor cancellations received by December 18, 2026 will receive a full refund. Cancellations received between December 18, 2026 and January 18, 2027 will receive a 50% refund. Cancellations received after January 18, 2027 are nonrefundable. Contact management@naeo.org regarding any cancellations.

    View complete conference policies

    Contact

    Email management@naeo.org

Past events

10/14/2026 Webinar - Putting AI to Work
10/07/2026 Webinar - Top Replacement MDR Reports for Genesis. Presented by Amtelco’s Implementation specialist and report guru Denise Baures and hosted by the FDC
09/30/2026 Webinar - Smarter Scheduling: Tools for Better Service and Lower Costs
09/23/2026 Webinar - Thomas with People Praise
09/11/2026 Webinar - Aug Innovation Machine Ideas Review (for Sept Voting)
09/09/2026 Webinar - Unlocking Productivity with Amtelco Agent Assist
08/26/2026 Webinar - Roundtable discussion: "Keeping remote staff engaged"
08/19/2026 Webinar - Building Trust in Your Team
08/14/2026 Webinar - July Innovation Machine Ideas Review (for August Voting)
08/05/2026 Webinar - Modernizing the Paging Workflow
07/31/2026 Webinar - June Innovation Machine Ideas Review (for July Voting)
07/29/2026 Webinar - Stop Reacting - Start Leading
07/22/2026 Webinar - Crucial Conversations: Accountability – Turning Tough Conversations into Positive Results
07/15/2026 Webinar - Active Insights Scripting - HUG Webinar hosted by Amtelco's Jesse Pringle
07/14/2026 Summer Workshop Series
06/24/2026 Webinar - Crystal Reports Basics: Creating Spreadsheet Friendly Reports
06/12/2026 Webinar - May Innovation Machine Ideas Review (for June Voting)
06/10/2026 Webinar - How Small & Mid-Sized Call Centers Are Using Remote Teams to Scale Efficiently
05/20/2026 Webinar - SASA - Join us to learn more
05/13/2026 Webinar - Leading with Impact: Elevate Your Influence, Empower Your Team
05/08/2026 Webinar - April Innovation Machine Ideas Review (for May Voting)
05/06/2026 Webinar - Webinar - Summer Series Preview
04/29/2026 Webinar - Kevin Beale's Post Conference Webinar
04/22/2026 Webinar - Back by popular demand: Live Scripting with Ryan Nettesheim
04/15/2026 Webinar - Inside the Numbers: A Deep Dive into Amtelco Reports
04/10/2026 Webinar - March Innovation Machine Ideas Review (for April Voting)
04/08/2026 Webinar - Post Conference Best Ideas
03/22/2026 2026 NAEO Annual Conference Sponsorship Opportunities
03/22/2026 NAEO Annual Conference 2026
03/22/2026 Superior Agent Service Award
03/13/2026 Webinar - February Innovation Machine Ideas Review (for March Voting)
03/11/2026 Webinar - Rick Drumm Presents Peak Leadership
03/04/2026 Webinar - Pre-conference event!
02/25/2026 Webinar - Pre Conference - Make the most of it!
02/18/2026 Webinar - Using Directory Roles to Auto Text, Email or Fax in Scripts
02/13/2026 Webinar - January Innovation Machine Ideas Review (for February Voting)
02/11/2026 Webinar - Compliance! Some secrets to a small business dirty word.
02/04/2026 Webinar - Getting Even More Out Of Your IS Directories
01/28/2026 Webinar - Bob with Hosted Voice - Demo
01/21/2026 Webinar - Unlock Your Service Maintenance Discount: A Webinar with NAEO and Amtelco
01/16/2026 Webinar - December Innovation Machine Ideas Review (for January Voting)
01/14/2026 Webinar - Follow up from the HUG Virtual Training
01/07/2026 Webinar - Ready to make a bigger impact in NAEO? Join a committee in 2026!
12/17/2025 Webinar - NAEO Board of Directors candidates
12/12/2025 Webinar - November Innovation Machine Ideas Review (for December Voting)
12/10/2025 Webinar - People Praise - agent engagement and performance
12/03/2025 Webinar - Getting More out of IS Directories
11/19/2025 Webinar - Owning the Client Experience; Managing Client Expectations and Relationships
11/14/2025 Webinar - FDC Innovation Machine: What’s New, What’s Next, What You Missed
11/12/2025 Amtelco Presents with Jess, Steph and Kevin
11/05/2025 Webinar - Call 2 Call - Help your companies grow by reducing overhead
10/30/2025 Christina Collins Scholarship
10/30/2025 Michael Goumas Scholarship Application
10/29/2025 Dedicated People - Leading multicultural Staff to Excellence
10/29/2025 Curtin Scholarship Application
10/21/2025 HUG Virtual Training Series
10/15/2025 Deep Numbers/SIM Tree - Workforce Management System
10/14/2025 FDC Innovation Machine: What’s New, What’s Next, What You Missed
10/08/2025 American Messaging - Integration with Amtelco products featuring Read Receipts and Schedule Sync

© 2025 National Amtelco Equipment Owners
All rights reserved.

National Amtelco Equipment Owners
7901 4th Street N | Suite 26912
St Petersburg, FL 33702

Phone: 800-809-6373
Fax: 800-809-6374
Email: management@naeo.org