Benefits associated with your membership, some of which more than offset the cost of NAEO dues for many members:

• Become part of NAEO’s online community and connect with other Members through the NAEO Listserv
• Take advantage of the many Professional Development Programs, including:
• The Professional Development Library which gives you the ability to customize and track educational documentation and learning tracks for your staff members using the TalentLMS platform
• Educate new Infinity call center operators with our Online Operator Education Program
• Member rates to our Educational Workshops and Annual Conference
• Learn about best practices and features through Educational Webinars
• SASA Award: Superior Agent Service Award The NAEO Superior Agent Service Award program is a ‘mystery caller’ program that offers NAEO members the opportunity to have their call center agents evaluated by an independent panel of judges, over a 6-month period running from July through January.
• Opportunity to grow new employees and learn how to get the most of new features within your system through our Mentor Program. The program is designed to help transition into your new system, learn more about what your system can do for you and help your staff grow in their knowledge and experience.
• Connect with member peers and learn how to get the most for your business needs at our Annual Conference
• Keep up-to-date with our monthly newsletter NAEO Newslinks
• Obtain contacts for Errors & Omissions Insurance
• Join our Healthcare User Group (HUG) if your business is a hospital or has a high healthcare focus
• Old-school security awareness training doesn’t hack it anymore. Today, your employees are frequently exposed to sophisticated phishing and ransomware attacks. KnowBe4 is a Security Awareness Training and simulated phishing platform that helps you manage the ongoing problem of social engineering!

Amtelco Service Contract Discount Program

This program teaches technicians or managers how to assist with maintaining their Amtelco equipment. After completing the course, a passing grade on the Internet-based test qualifies you to a 10 percent discount (up to $1,000 USD) on your service contract with Amtelco. This applies to new tests/results. Depending on the size of your business, this Amtelco discount literally pays for your NAEO membership! Click here to email our Professional Development Committee for more information.

NAEO’s Online Community

E-mail Listserv & RYVER Online Collaboration Tool

Our members use this benefit daily to gain guidance and support from peer members who have knowledge and experience. They ask and get answers to questions on how to strengthen and grow their businesses with topic about account set ups, technical advice and assistance, customer service challenges, how to use their Amtelco equipment to its full capacity and efficiency and much, much more.

Professional Development Program

Our Professional Development Program includes our new and improved educational benefits. In addition, our Professional Development Committee is continuously working on additional growth and learning opportunities for our members.

• Professional Development Library: Our web-based Professional Development Library is a diverse collection of educational videos and examination questions already preloaded that allows you to assign specific tracks, document a specific agent’s progress, and even upload your own content to create your very own customized online Learning Management System (LMS).
  
  
• Online Operator Education Program: Our web-based Operator Training program, which is included in NAEO’s Professional Development Library, will allow you to give your front line employees a self-paced venue to learn your Infinity system and how to process your client calls. And, as an added bonus, you as the Administrator can test and track the trainee’s progress through the course.
  
  
• Educational Workshops: Twice a year our Professional Development Committee hosts Educational Workshops focusing on IS scripting, technical education or supervisor development. The workshops are offered pre or post of our annual Conference (typically in March and April) and during the summer months (typically July or August). During these workshops our members have the ability to learn from other members who have advanced knowledge and experience in the topic areas as well as successful implementation of the content.
  
  
• Educational Webinars & Webcasts: One to two times per month, NAEO members can participate in a free online education session that lasts from 30 to 60 minutes on a wide variety of topics. Industry peers will present on topics such as HIPAA, Call Distribution, Voice Mail, Scheduling, Voice Logger, and much more. During these sessions you will get information and insight into how an industry peer grew their business.

Mentor Program

Mentorship is impactful to the mentor and mentee.

Regardless of the accomplishments, everyone should find a mentor. Having the right person in your corner can give you new insights, expand your knowledge and help you take career advancement steps that will get you where you want to go. It’s not a one-way street, either; the experience is valuable for mentors because provides the opportunity to further develop leadership and communications skills.

Our Mentor program is available for new or existing members. The program is to help you transition into your new system, learn more about what your system can do for you and help your staff grow in their knowledge and experience.

• New Members: If you are new to the Amtelo family, you will be teamed up with a member company whose contacts will act as your mentor for advice, guidance and counsel, and to help make the transition to your new Amtelco system as seamless as possible.
  
  
• Existing Members: If you are an existing member company and have a staff member that is new to a position or could use a mentor to help them grow in their role, a mentor can help guide and counsel them to make them a stronger employee for you.

Conferences

Whether you are a small business, a large corporation or a hospital; if your business is healthcare focused, commercial focused or a blend of both, our conferences are information packed with topics that are unique to our business and our Amtelco equipment. The topics are designed to help you build a strong successful call center and strong employees. Topics include sessions led by industry experts through solo presentations and panels focusing on Operations, Sales, Marketing, Programming, System Usage and Maintenance, Finance and Staffing. Specific healthcare focused breakout sessions where management and staff from hospitals and healthcare focused call centers gather to share ideas and learn about new medical applications.

NAEO Newslinks

Newslinks is the association’s newsletter and member bulletin to keep you up to date on what is happening in our industry, as well as provides you with helpful tips from industry experts. Monthly you will get practical industry and equipment specific information to use in all areas of operations and management. Keep up to date on industry issues and NAEO happenings through this publication!

Past issues are available to members and are always a good reference for tips, tricks, and educational articles.

Errors & Omissions Insurance

The NAEO Errors & Omissions Program is designed to provide coverage for lawsuits as a result of unintentional errors in telecommunication response services, including defense costs, through national, top-rated insurance companies. Our agents are through Gallagher - Chris Murphy for E&O and Cassandra Ragucci for health and ancillary insurance benefits. Learn more here.

NAEO’s Healthcare User Group (HUG)

HUG’s primary objective is to give member companies who have a strong healthcare focus, as well as our hospital members, a venue to network with other member companies of the same focus. The member group share experiences and ideas to improve their understanding and use of their Amtelco products as well as other features and needs of their businesses.