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Here you can find out about upcoming events and view photo galleries of past events. Some events may allow for online registration and the ticket purchase. Click the event name to view more details.

View our Event Registration Policy and Terms here (PDF)


Upcoming events

    • 03/11/2026
    • 1:00 PM
    • Online

    WEBINAR - Rick Drumm Presents Peak Leadership

    Click Here to REGISTER NOW!

    Host: Krysta Rondini (Accurate Answer)
    Presenter : Rick Drumm (Peak Leadership) 

    In today’s fast-paced call center environment, distractions, turnover, and inconsistent focus quietly drain productivity and customer experience. The NAEO Board has hand-selected a series of Peak Micro-Learning courses designed to strengthen the daily skills that matter most—focus, communication, empathy, accountability, and energy management.
    In this engaging session, business performance coach Rick Drumm will reveal how small, science-based learning moments—reinforced through coaching—create measurable improvements in both agent performance and customer satisfaction.
    Participants will also explore the real cost of distractions and learn how incremental focus gains translate directly into stronger results, improved morale, and higher customer loyalty.

    Join us on Wednesday March 11th, 2026
    1:00pm EST - 2:00pm EST

    We look forward to having you attend the event!

    Click Here to REGISTER NOW!
    • 03/13/2026
    • 12:00 PM
    • online

    February Innovation Machine Ideas Review (for March Voting) 

    Shape the Future with the Innovation Machine!
    Click Here to REGISTER NOW!

    Join the FDC and Amtelco for an interactive deep dive into last month’s Innovation Machine submissions—now up for your vote! Discover the creative ideas your peers have proposed to streamline workflows, cut costs, and boost efficiency across teams. We’ll unpack each concept, explore real-world applications, and spark a lively discussion on how these innovations could transform your day-to-day operations.

    Walk away empowered to cast informed votes that help steer the next wave of development at Amtelco!

    JOIN us on:

    Friday March 13th
     12:00 PM – 1:00 PM CT

    We look forward to having you attend the event!

    Click Here to REGISTER NOW!
    • 03/22/2026
    • 03/25/2026
    • La Cantera Resort and Spa, San Antonio, Texas
    Register


    2026 NAEO Annual Conference

    March 22-25, 2026 | San Antonio, TX
    La Cantera Resort & Spa

    It is time to unlock your spot at the event of the year.  The 2026 Annual Conference  is just around the corner.  Register now where you will experience the best education and networking available in the teleservices industry. Next year our conference will be held in San Antonio, Texas at La Cantera Resort & Spa. We look forward to hosting a unique experience with industry-focused content, featured speakers, and opportunities to network!

    Don't miss out!  Secure your spot today to take advantage of our Early Bird Pricing.  Early bird ends Jan 31th, 2026

    Early Bird Conference Price: $749 (after Early Bird $899)
    Early Bird Conference Price: $729 for 2+ (after Early Bird $879)

    Non Member Price:  $949 (after Early Bird $1049)
    Non Member Price: $929 (after Early Bird $1029)


    ***All conferences and seminars will charge a registration fee, which is refundable for written cancellations, received by the association office management@naeo.org  at least 14 days prior to the first day of the conference or seminar. All refunds will be subject to a cancellation fee.  
    Substitutions for a registrant are allowable up to 7 days prior to the first day of the conference or seminar.  Within 14 days of the first day of the conference or seminar, all requests for registration fee refunds are subject to approval by the NAEO Board.


    • 03/22/2026
    • 03/25/2026
    • La Cantera Resort & Spa, San Antonio, TX
    Register

    Extend your brand identity and marketing capabilities with a strong visible presence in San Antonio, Texas at the 2026 NAEO Annual Conference. Take advantage of the opportunity to tie your brand identity not only to NAEO, but to the educational aspects of this conference.

    NAEO is a leading association dedicated to helping businesses optimize their use of Amtelco equipment. Our annual conference is a premier event for professionals in the call center industry, offering a unique opportunity for members to connect, learn, and share best practices.

    Who Attends?

    Our conference draws a diverse group of attendees:

    *Based on the 2025 conference attendance

    • Owners and CEOs (33%): Key decision-makers driving their organizations forward.
    • Operations Managers (20%): Leaders focused on efficiency and effectiveness.
    • IT Managers (20%): Experts in technology and system integration.
    • Sales and Business Development (9%): Professionals dedicated to expanding business opportunities.
    • Others (18%): Including directors, general managers, and project leaders, all playing crucial roles in their companies.

    Why Sponsor?

    Sponsoring NAEO offers direct access to an engaged and influential audience. Many of our vendors return year after year, recognizing the value of the connections and opportunities our conference provides. Whether you're a returning sponsor or considering us for the first time, this is an excellent chance to showcase your solutions to the people who matter most in the Amtelco community.


    Benefits


    2 Available

    Platinum
    $7,000

    3 Available

    Gold
    $5,000

    3 Available

    Silver
    $3,500

    11 Available

    Bronze
    $2,500

    Minimum 10** Available

    FIREWORKS
    $1000

    Exhibitor Tables

    2

    1

    1

    1

     

    Preferred Selection of Exhibitor Space

    1st

    2nd

    3rd

    4th

     

    Exhibitor Attendee(s) ($500 Value)

    4

    2

    1

    1

     

    Additional Attendee(s) - (20% off /per person)

     

    Promo Item in Vendor Bag

    Thank you on Social Media and Official NAEO Account

    Company Logo & Website Link on NAEO Website

    Conference Signage Recognition

     

    Recognition in Newslinks

     

    Post-Conference Attendee List (emails only - full attendance)

     

    Participate in First-Timer Game

     
    Sponsorship Recognition During Welcome Session                             
    Promote 1 Offer on Social Media 30 Days Before or After Conference                            
     2 Minute Verbal Introduction                             

    Room Host Opportunity

       

    Single Slide Offer on Break Filler Slides

       

    10-Minute Presentation in General Session

         
     Marketing Email sent to membership      ✔      
     Article in NAEO Newslink          
     Early Access to Attendee list          

    Promo Items on Attendee Tables During General Session

           
     Verbal Recognition and Thank you before Fireworks Launch          

    Opportunity Details

    Platinum

    Keynote (2 Available)

    Gold

    Pocket Schedule (1 Available)
    Name Badge (1 Available)
    Photographer at Reception and Awards (1 Available)

    Silver

    Owners' Forum (1 Available)
    Welcome Reception (1 Available)
    Hotel Key Card (1 Available)

    Bronze

    Breakfast (3 Available)
    Lunch (3 Available)  
    Morning Coffee & Snack (3 Available)  
    Afternoon Coffee & Snack (2 Available)   

     Fireworks Let's Celebrate with a BANG!!!.  Any additional funds will be donated to the Operator Relief Fund (we need a minimum of 10 sponsorships for this event to take place.  If we don't achieve our goal the funds will either be returned or donated to Operator Relief. Thank you for all your support. 

    The Fine Print

    All sponsorship opportunities are first-come, first-served. Payment is required to confirm sponsorship. All sponsorships require approval by the NAEO Board of Directors.

    Travel and accommodations are not included. Full conference attendance is included for all sponsor levels listed, except community level. If you wish to bring exhibitor representatives, beyond what is included in your package, conference passes are available at $749 per person.

    Promotional items for tables and conference bags are to be purchased and supplied by the vendors. NAEO does not provide or purchase these items.

    NAEO is a non-profit organization dedicated to supporting our members and community. To help us maximize the impact of your contributions and minimize administrative costs, we kindly request that payments be made via ACH or check whenever possible.

    NAEO events, webinars, social media, and membership communication lists are structured to support solutions that integrate with, enhance, or complement Amtelco’s Genesis, Infinity, and/or Intelligent Series software and/or hardware. Promoting PBX switches, or ACD distribution solutions at NAEO events, or NAEO communication channels is exclusive to Amtelco as part of their sponsorship agreement.

    Cancellation Policy

    All Sponsor/Exhibitor cancellations received by December 8, 2025 will receive a full refund. Cancellations received between December 8, 2026 and January 8, 2026 will receive a 50% refund. Cancellations received after January 8, 2026 are nonrefundable. Contact management@naeo.org regarding any cancellations.

    View complete conference policies

    Contact

    Email management@naeo.org


Past events

03/04/2026 Webinar - Pre-conference event!
02/25/2026 Webinar - Pre Conference - Make the most of it!
02/18/2026 Webinar - Using Directory Roles to Auto Text, Email or Fax in Scripts
02/13/2026 Webinar - January Innovation Machine Ideas Review (for February Voting)
02/11/2026 Webinar - Compliance! Some secrets to a small business dirty word.
02/04/2026 Webinar - Getting Even More Out Of Your IS Directories
01/28/2026 Webinar - Bob with Hosted Voice - Demo
01/21/2026 Webinar - Unlock Your Service Maintenance Discount: A Webinar with NAEO and Amtelco
01/16/2026 Webinar - December Innovation Machine Ideas Review (for January Voting)
01/14/2026 Webinar - Follow up from the HUG Virtual Training
01/07/2026 Webinar - Ready to make a bigger impact in NAEO? Join a committee in 2026!
12/17/2025 Webinar - NAEO Board of Directors candidates
12/12/2025 Webinar - November Innovation Machine Ideas Review (for December Voting)
12/10/2025 Webinar - People Praise - agent engagement and performance
12/03/2025 Webinar - Getting More out of IS Directories
11/19/2025 Webinar - Owning the Client Experience; Managing Client Expectations and Relationships
11/14/2025 Webinar - FDC Innovation Machine: What’s New, What’s Next, What You Missed
11/12/2025 Amtelco Presents with Jess, Steph and Kevin
11/05/2025 Webinar - Call 2 Call - Help your companies grow by reducing overhead
10/30/2025 Christina Collins Scholarship
10/30/2025 Michael Goumas Scholarship Application
10/29/2025 Dedicated People - Leading multicultural Staff to Excellence
10/29/2025 Curtin Scholarship Application
10/21/2025 HUG Virtual Training Series
10/15/2025 Deep Numbers/SIM Tree - Workforce Management System
10/14/2025 FDC Innovation Machine: What’s New, What’s Next, What You Missed
10/08/2025 American Messaging - Integration with Amtelco products featuring Read Receipts and Schedule Sync

© 2025 National Amtelco Equipment Owners
All rights reserved.

National Amtelco Equipment Owners
7901 4th Street N | Suite 26912
St Petersburg, FL 33702

Phone: 800-809-6373
Fax: 800-809-6374
Email: management@naeo.org