Company Recognition Award of Superior Agents

Established in 2018, the NAEO Superior Agent Service Award program is a ‘mystery caller’ program that offers NAEO members the opportunity to have their call center agents evaluated by an independent panel of judges. The mystery callers will conduct a test call based on the client profile information members provide when registering to participate in the program. The information in the client profile allows the test callers to use a local street address and telephone exchanges to make believable calls.

This is awarded for achieving 80% or higher on mystery calls made into their center.

2025 Winners

Alliance Answer (TOP 10 CALL (X2))

Always Answer, Inc. – Amarillo

Always Answer, Inc. – Dallas

Always Answer, Inc. – Eau Claire

Always Answer, Inc. – Reno

Always On Call Answering Service, LLC

AnSer (TOP 10 CALL (X2))

Answer 365 – Halifax (TOP CALL)

Answer 365 – Moncton

AnswerTel of Athens Inc (TOP 10 CALL)

Apello

Dexcomm

Direct Line TeleResponse (TOP 10 CALL)

Extend Communications (TOP 10 CALL)

i24 Call Management Solutions

Intercon Messaging (TOP 10 CALL)

Newtown Answering Service (TOP 10 CALL)

Northern Communications

The Legacy Connection

2024 Winners

Northern Communications

Southern Voices

Answer 365—Moncton

Answer 365—Halifax TOP 10 CALL X2

Always On Call TOP 10 CALL X2

Always Answer

Always Answer, Inc.—Reno

Always Answer, Inc. – Eau Claire

Always Answer, Inc. – Amarillo

Appelo

Extend Communications TOP 10 CALL

The Legacy Connection

Intercon Messaging Inc. TOP 10 CALL

Dexcomm

AnSer TOP 10 CALL

i24 Call Management Solutions

Alliance Answer TOP 10 CALL

AnswerTel TOP CALL

Newtown Answering Service TOP SCORE, TOP 10 CALL

2023 Winners

Alliance Wireless Communications

Always On Call - TOP 10 CALL

AnSer - TOP 10 CALL

Answer 365 – Halifax - TOP 10 CALL and TOP CALL

Answer 365 – Moncton - TOP 10 CALL

Bennett Communication Solutions - TOP 10 CALL x 2

Crocker Communications, Inc.

Dexcomm

Extend Communications - TOP 10 CALL

Intercon Messaging Inc.

Newtown Answering Service

Northern Communications

Southern Voices - TOP 10 CALL

The Legacy Connection - TOP 10 CALL