Operator Training

Member Benefit: NAEO Operator Training Program This web-based program, available at no cost to members in good standing, enables new Infinity call center operators to self train using the interactive NAEO Operator Training program. As an added bonus, you as the Administrator can test and track the trainee’s progress through the course. Administrators are able to customize the training program to meet each site's unique training requirements, as the ability to easily insert PowerPoint presentations throughout the program has been built in. The program also allows for custom keyboard settings, enabling the program to work even if the default keyboard settings have been changed. To begin using this program, click here to read more about setting up and starting the training program.