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Member Types
Regular Member
This category is for organizations or individuals who own, lease or use Amtelco equipment as a significant component of their telemessaging business and who are principal operators. Regular members enjoy all member benefits and are eligible to one vote.
Regular member multi-year discount: By joining for three years you will receive a 15% discount on membership. Further, the multi-year membership allows you to lock-in current rates and protects you from any potential rate increases for three years. This will save you time and money while enjoying the same outstanding benefits you have on an ongoing basis with NAEO.
Regular Member PLUS
This category is for organizations or individuals who own, lease or use Amtelco equipment as a significant component of their large telemessaging business and who are principal operators. Regular members PLUS enjoy all member benefits and are eligible to one vote. “PLUS” members are defined as having more than 50 active Amtelco Operator Station Licenses or significant multiple business locations benefiting from membership (i.e. NAEO Listserv, Operator Training Program etc.).
NOTE: The term “multiple business locations” does not necessarily imply that each location has an installed Amtelco system, these locations may be serviced by remotely located systems.
Regular Plus member multi-year discount: By joining for three years you will receive a 15% discount on membership. Further, the multi-year membership allows you to lock-in current rates and protects you from any potential rate increases for three years. This will save you time and money while enjoying the same outstanding benefits you have on an ongoing basis with NAEO.
Introductory Member
This category is the same as regular members, but applies only to first-time member companies.
Associate Member
Organizations or individuals who share a common interest with and desire to support and promote the purpose of NAEO (included, but not limited to) those organizations engaged in selling and providing products or services to regular members of NAEO. In addition to the member benefits listed below, Associate Members receive: annual one-time marketing effort; a link on the NAEO website; one article annually in Newslinks; and the opportunity to sponsor one webinar per year. If there are members that fall into both categories, and those regular members want the associate benefits, they need to pay the difference.
Benefits
Amtelco Service Contract Discount Program
This members-only program trains technicians or managers to maintain Amtelco equipment. After completing the course, a passing grade on the Internet-based test qualifies you to a 10 percent discount on your service contract with Amtelco. Depending on the size of your bureau, this Amtelco discount literally pays for your NAEO membership!
NAEO E-mail Listserv
Members use this benefit daily to ask and answer questions about account set ups, technical advice and assistance, customer service help, and much, much more. By sharing their unique experiences, members are able to use their Amtelco equipment to its full capacity and efficiency.
Infinity Operator Training Program
This web-based program, available at no cost to members in good standing, enables new Infinity call center operators to self train using the interactive NAEO Operator Training program. As an added bonus, you as the Administrator can test and track the trainee’s progress through the course.
Errors & Omissions Insurance
NAEO has formed an alliance with Zutz Insurance, a company with expertise in the telecommunications industry, in order to save your business money on insurance costs. The NAEO Program is designed to provide coverage for lawsuits as a result of unintentional errors in telecommunication response services, including defense costs, through national, top-rated insurance companies. Get more details here.
Conferences and Educational Programs
NAEO call center conventions are comprehensive, equipment-specific, information-packed, and affordable. They are unique educational experiences that help you achieve a successful call center. Past topics from NAEO's annual conferences include: "Plunging Into eServices," "Infinity as a Collections Platform," "Staffing," "Upgrading Client Satisfaction," and "Skill-Based Call Routing." Specific Medical Breakout Sessions are also held. Management and staff from hospitals and university medical call centers gather to share ideas and learn about new medical applications.
Webinars
Approximately once a month, NAEO members can participate in a free online training session that lasts from 30 to 60 minutes on a wide variety of topics, such as HIPAA, Call Distribution, Voice Mail, Scheduling, Voice Logger, and much more.
Ambassador Program
This unique program teams you up with a qualified member of NAEO who will act as your contact to advise, guide, and counsel you through a seamless Amtelco equipment transition or upgrade.
NAEO NewsLinks
The association newsletter and member bulletin. Get practical industry and equipment specific information every month to use in all areas of operations and management. Keep up to date on industry issues and NAEO happenings through this publication.
Past issues are available to members and are always a good reference for tips, tricks, and educational articles.
What Our Members Say
"The contact and friendships with other NAEO members is by far the most important resource available to my business. Don't EVER miss the spring NAEO meeting — you will lose a whole year's worth of information!"
Allan Fromm, President
An-ser Services
Green Bay, Wis.
"NAEO allows you to have good business relationships with other owners and managers around the country who are using very similar equipment and having very similar challenges and opportunities. The benefits and relationships are a plus to our business, and we look forward to the annual conference each year!"
Jeff White, Operations Manager
Professional Communications Network
Riverside, Calif.
"Universal TeleResponse became an NAEO member and contributor when we bought an 11-seat EVE system which helped us grow sufficiently to allow us to now be operating one of the largest Infinity systems out there. NAEO was very instrumental in providing the impetus, contacts, and many ideas that helped that happen. NAEO is one of the best investments of time and money we've ever made."
Peter Shurman, CEO
Universal TeleResponse Corporation
Toronto, Ontario |
